Refund policy

We offer a lifetime guarantee on your LETWAL wallet. We stand behind the quality of our products and want you to feel confident in your purchase.

Lifetime Guarantee

Your LETWAL wallet is covered by our lifetime guarantee against defects in materials and workmanship under normal use.

If you experience an issue with your wallet, contact us at support@letwal.com with your order details and a description of the problem. We may also ask for photos to help us assess your claim.

If your claim is approved, we’ll arrange a replacement or another appropriate solution.

Returns

If you change your mind about your purchase, you may request a return within 14 days of receiving your order.

To qualify for a return, the item must be in the same condition you received it — unused, with any original packaging included. Proof of purchase or order confirmation is required.

To start a return, contact us at support@letwal.com. Items sent back without prior approval may not be accepted.

Damages & Issues

Please inspect your order upon delivery. If your item arrives defective, damaged, or incorrect, contact us at support@letwal.com as soon as possible so we can resolve the issue.

Non-Returnable Items

We cannot accept returns for custom or personalized products, gift cards, or items that have been damaged through misuse, accidents, or normal wear and tear.

If you're unsure whether your item is eligible, contact us before returning it.

Exchanges

For the fastest exchange, contact us at support@letwal.com. Once your return is approved, you can place a new order for the replacement item.

European Union Cooling-Off Period

Customers in the European Union have the right to cancel or return eligible online purchases within 14 days of delivery, without providing a reason. Returned items must meet the applicable return conditions.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, contact us at support@letwal.com.